IT Consulting

These are the core services offered to the IT industry. Please see the "Projects & Clients" section in order to learn where these skills have been applied.

Languages

• German, Serbian (native level)
• English (fluent level)
• Spanish, French (basic level)

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Operating Systems

• Windows 2000/XP and Active Directory, Windows NT
• HP Unix (9.0-11.0)
• Linux (Mandrake 10)

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Hardware

• Desktops (IBM M42, Dell Optiplex, HP Vectra)
• Laptops (IBM Thinkpads, Dell Latitude, Toshiba Tecra)
• Printer (Xerox Office Printer Support Specialist, HP Laserjet)
• Server (Compaq Proliant, HP N and L class)

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Software Packages

• MS Office 2000/XP/2003
• McAfee ePo Orchestrator administration and deployment
• Dial-up and Cisco VPN, Steel-belted Radius Server
• Websense security and content management
• Mailsweeper administration

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Team and Training Skills

• Approachable and adjustable to different technical levels and personalities
• Exceptional communication and teamwork skills in order to facilitate and leverage knowledge transfer
• Writing Knowledge Base articles for publication on the internal website (using Dreamveawer, Robohelp or FrontPage)
• Training new members of the team, and acting as a mentor
• Didactic skills

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Call Logging Tools

• AR Remedy
• HP Service Desk
• LENA
• OpenUptime
• NetSuite
• Computer Associates AHD (Us(v)d)

• Basic TCP/IP network troubleshooting

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